Bilingual Medical Receptionist - Spanish Required
Brooklyn New York
Bilingual Medical Receptionist - Spanish Required
Full Time • Brooklyn New York
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
$21 to $24 per hour, based on experience · Full time · Mon to Fri 9 to 5, rotating Saturdays- when needed · No nights, no Sundays
774 Broadway, Brooklyn 11206, by the J/M at Flushing Ave and 496 DeKalb Ave, near the G
Fluent Spanish is required for this role. You are the first face and first voice our patients meet, and for many of them you are the first person in a medical office to greet them in their own language. How you listen in the first 30 seconds sets up the whole visit.
Why Tru Medical
Tru Medical is an award-winning adult primary care practice serving East Williamsburg and Clinton Hill in Brooklyn. We are a NYS-accredited Patient-Centered Medical Home, a multi-year insurance quality award winner, and our patients rate us 4.87 stars. Our providers offer primary care, women's health, chronic care for diabetes and hypertension, ultrasound, walk-in visits and telemedicine.
Our mission is Quality Affordable Care for All. Many of our patients are Spanish-speaking, and for a lot of them we are the first office where someone listened. We are small enough that providers and managers know your name, and we are growing, so people who live our values move up.
How we work: Trust, Respect, Understanding
These are not words on a wall. This is what they look like here every day:This isn't for you if:
- We listen, repeat back, and clarify. With patients and with each other, we say back what we heard and ask "is that what you meant?" before we act.
- We know our patients' names. People are not chart numbers here.
- We help even when someone is having a hard day and taking it out on us. We stay kind, stay professional, and keep trying to solve the problem.
- We ask for help when something isn't working. Nobody here is expected to struggle quietly. Speaking up early is a strength.
- We know when to step away. If a situation is heating up, we pause or bring in a teammate so the patient gets a better outcome.
- We take initiative. When there is no patient in front of us, we ask a teammate or manager, "what can I help with?"
- You want to do only what is in your job description and nothing else.
- You take it personally when a patient is upset, or you need to win the argument.
- You would rather guess than ask a question, or hide a mistake than flag it.
- Downtime means phone time.
- You are looking for a short stop. We are building a team that stays.
What you will doThis is a front desk role. There are no clinical duties.
- Greet every patient by name, check them in and check them out
- Schedule appointments and help patients with referrals
- Answer calls routed from our call center; repeat back what the patient needs before you act
- Verify insurance, scan and fax documents, keep the chart accurate
- Stay calm and helpful when a patient is frustrated, and bring in a teammate or manager when it will get a better result
- Between patients, ask the team what you can take off their plate
What you needWhat you get
- Fluent Spanish and English (required)
- 1+ year at a front desk, ideally in a medical office
- eClinicalWorks experience is a plus, and we train
- High school diploma or equivalent
How we hire: we review every application within two business days. If you are a fit, you will get a text to book a 15-minute phone call in English and Spanish, then an in-person interview.
- Paid time off, paid sick time and paid holidays
- 401(k)
- Paid training on eClinicalWorks
- A real path: Receptionist to Lead Receptionist to Patient Access or office management
- A team that answers when you ask for help
Compensation: $21.00 - $24.00 per hour
Welcome to our Practice
Tru Medical Management in New York City is an award-winning adult primary care practice. At offices in the Navy Hill and Williamsburg neighborhoods of Brooklyn, board-certified physicians provide comprehensive care delivered with respect and compassion. In everything the practice does, patient health and satisfaction are the priority.
Tru Medical Management is unlike a typical doctor’s office. The practice’s staff aims to reinvent primary care by providing a superior patient-centered experience delivered with honesty, empathy, and professionalism.
The physicians at Tru Medical Management are the people behind the white coats, but most importantly, the ones behind the beautiful vision of building a brighter health care model for all.
Primary care services Tru Medical Management offers include sick visits, laboratory services, physical exams, STD (sexually transmitted disease) testing, and diagnostic ultrasounds. The practice’s chronic care management program supports people with long-term conditions like hypertension (high blood pressure) and diabetes.
Preventive medicine services available at Tru Medical Management include cancer screening, smoking cessation, and weight loss. Specialized services include heart health and cardiology, podiatry, gastroenterology, physical therapy, and occupational therapy.
Patients at Tru Medical Management benefit from transparent pricing and don’t have to pay membership fees. The practice also welcomes most insurance. Consultations are available in person or via telemedicine, with a walk-in clinic for urgent care.
Thanks to the practice’s vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years. The team members aim to give back to the community and build long-lasting patient partnerships.
Tru Medical Management is becoming one of the city’s top providers through clinical expertise, efficiency, and compassionate service to its patients.
Tru Medical Management is unlike a typical doctor’s office. The practice’s staff aims to reinvent primary care by providing a superior patient-centered experience delivered with honesty, empathy, and professionalism.
The physicians at Tru Medical Management are the people behind the white coats, but most importantly, the ones behind the beautiful vision of building a brighter health care model for all.
Primary care services Tru Medical Management offers include sick visits, laboratory services, physical exams, STD (sexually transmitted disease) testing, and diagnostic ultrasounds. The practice’s chronic care management program supports people with long-term conditions like hypertension (high blood pressure) and diabetes.
Preventive medicine services available at Tru Medical Management include cancer screening, smoking cessation, and weight loss. Specialized services include heart health and cardiology, podiatry, gastroenterology, physical therapy, and occupational therapy.
Patients at Tru Medical Management benefit from transparent pricing and don’t have to pay membership fees. The practice also welcomes most insurance. Consultations are available in person or via telemedicine, with a walk-in clinic for urgent care.
Thanks to the practice’s vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years. The team members aim to give back to the community and build long-lasting patient partnerships.
Tru Medical Management is becoming one of the city’s top providers through clinical expertise, efficiency, and compassionate service to its patients.
Our Vision
TRU Med will be recognized as the premier destination for community centered care nationwide. TRU Med aims to improve the health of the community it serves and build long-lasting patient & provider partnerships.
Through clinical expertise, efficiency, access, connectivity, and compassionate service to our patients. Tru Med will be a leader in the healthcare industry.
Through clinical expertise, efficiency, access, connectivity, and compassionate service to our patients. Tru Med will be a leader in the healthcare industry.
(if you already have a resume on Indeed)
Or apply here.
